Warranty Policy
Effective Date: 29/06/2023
Thank you for choosing Goods Emporium as your trusted online shopping destination. We are committed to delivering high-quality products and exceptional customer service. This Warranty Policy outlines the terms and conditions of our warranty coverage to ensure a satisfactory shopping experience for our valued customers.
1.Warranty Coverage
1.1. Duration: All garden furniture products sold directly through Goods Emporium website come with a minimum warranty period of 2 year from the date of purchase, unless otherwise specified. The actual warranty length may vary for each product and will be indicated on the product listing page.
1.2. Product Eligibility: This warranty applies to products that have been purchased directly from Goods Emporium. The warranty is non-transferable and extends only to the original purchaser.
1.3. (For garden furniture) Our warranties exclude coverage for the typical deterioration of furniture and any damages resulting from misuse, negligence, mildew discoloration, or incorrect assembly. The warranty does not extend to general signs of wear and tear, including cushion marks, natural weathering of rattan, glass scratches, worn feet, cushion sagging, or unraveling of rattan over time.
This warranty does not apply to broken table tops. The glass used in our tables is tempered and can shatter upon impact. To prevent glass damage, exercise caution when placing objects on the table and avoid sharp impacts. We recommend using a placemat to prevent scratches and refraining from dragging cutlery, glasses, and cups across the table. To safeguard against potential damage or fire hazards, it is recommended to avoid placing glassware, especially wine glasses, on the table top for extended periods under direct sunlight. Glassware can act as a magnifying glass, intensifying sunlight and potentially causing fires.
2.Warranty Claim Process
2.1. Contacting Customer Support: In the event of a product defect, please visit the contact page on our website [website link] to reach our customer support team. Our dedicated team will guide you through the warranty claim process.
2.2. Proof of Purchase: To initiate a warranty claim, you must provide proof of purchase, such as the order number, invoice, or receipt. This documentation is essential for validating the warranty coverage.
2.3. Evaluation: Once we receive your warranty claim request and supporting documents, our team will assess the issue and determine if it falls within the warranty coverage. We may request additional information or evidence, such as photographs, videos, or a detailed description of the defect.
2.4. Resolution: If the defect is covered under warranty, we will, at our discretion, either repair, replace, or refund the product. The resolution method will depend on the nature of the defect, product availability, and other relevant factors.
2.5. Return Process: If a return is necessary, we will provide you with instructions on how to return the defective product. You may be responsible for shipping costs associated with the return, although this will be evaluated on a case-by-case basis.
3.Limitations and Exclusions
3.1. Implied Warranties: To the fullest extent permitted by applicable law, this warranty is in lieu of all other warranties, whether expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
3.2. Consequential Damages: Under no circumstances shall Goods Emporium, its employees, or its affiliates be liable for any indirect, incidental, special, or consequential damages arising from the use of the product, even if advised of the possibility of such damages.
4.Modification and Updates
4.1. Goods Emporium reserves the right to modify or update this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
By making a purchase from Goods Emporium, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Warranty Policy.
If you have any questions or require further clarification, please visit our contact page on our website.
Goods Emporium